# What U.S. Airport Passenger-Service Leadership Vacancies Ask For

> An original review of 101 live U.S. airport passenger-service leadership vacancies across nine employer families, with a complete 53-concept Role Requirements Matrix and clear sampling limits.

- Canonical page: https://mtfinstitute.com/insights/airport-passenger-service-leadership-us-vacancies-2026/
- Content type: Article
- Editorial category: Research & Reports
- Publisher: MTF Institute of Management, Technology and Finance
- Author: MTF Institute Research Team- Published: 2026-10-08
- Updated: 2026-10-08
- Language: English
- Topics: Management, U.S. Vacancies, Airport Customer Service, Passenger Services, Airline Services

**Author:** MTF Institute Research Team  
**Independent review:** MTF Institute Research QA  
**Publication date:** 8 October 2026  
**Technical report:** MTF-CF-RR-ASM-2026-01  
**Archived version DOI:** [10.5281/zenodo.23245663](https://doi.org/10.5281/zenodo.23245663)  
**Public PDF:** [Download the archived research report](https://zenodo.org/records/23245663/files/airline-passenger-service-us-vacancy-report-2026.pdf?download=1)

## Abstract

This report reviews 101 distinct employer vacancies for airport passenger-service and customer-service leads, supervisors and managers in the United States. The postings were live on employer career sites when checked on 8 October 2026 and cover nine employer families. They form a structured purposive sample, not a representative estimate of all U.S. hiring. We coded stated duties, work outputs, hard and behavioral skills, tools, required and preferred criteria, work rhythm, interfaces, and decision or escalation responsibilities. Across the selected postings, safety or security appeared as a duty in 85 of 101; direct passenger-journey coordination in 79; front-line team leadership in 81; and service-failure resolution in 68. Employer concentration is substantial: four employer families supplied 80 of 101 postings, and several reused standard job descriptions. Counts therefore describe this corpus only. Cross-employer support and role-pattern sensitivity are shown alongside the counts. The evidence depicts a shift-based service leader who coordinates people, passenger processes, safety and exceptions, with the exact authority set by the employer and station.

## Scope and method

The research geography was declared as the **United States** before collection. The principal sample includes postings based in the 50 states or District of Columbia. We searched public employer career boards for airline airport customer service, passenger service, above-wing operations and related station leadership roles. A posting entered the sample only when its employer detail or live career index showed an active application route on 8 October 2026 and its assigned duties genuinely involved airport passenger/customer-service leadership. The denominator excludes frontline-only agents, roles confined to ramp, cargo, maintenance, fueling, security or cabin cleaning, non-U.S. jobs, U.S.-territory jobs and inactive pages. A job-board mirror did not count as another vacancy.

Each posting was keyed by employer and requisition reference, with exact-URL collision checks. We withheld an older Denver Menzies posting whose title, airport and role text could not be distinguished from a newer requisition by client, shift or team. Seven Hallmark Airline Account Manager postings were treated as adjacent context because their duties assigned airline-client account leadership rather than direct passenger-service team operations. A Hallmark general-operations manager posting was likewise outside the strict passenger-service denominator. We removed four Alliance Ground International pages when an independent live read-back could not confirm their detail content, despite an earlier observation of application controls.

The final 101 postings comprise **74 supervisors, 18 managers and 9 leads**. The employer mix is Unifi Aviation 37, American Airlines 16, PrimeFlight 14, Menzies Aviation 13, Hallmark Aviation Services 8, Worldwide Flight Services 8, Envoy Air 2, Swissport 2 and JetBlue 1. The four largest families supply 80 postings. Multiple openings from the same employer may repeat near-identical wording, so a raw count of postings is not a count of independent employer policies. We coded an item only when the employer text stated it. “Not stated” means the posting did not document that item; it is not evidence that the work never requires it. We report employer-family and broad role-pattern support to temper repeated templates.

This point-in-time design does not provide a probability sample or a national prevalence estimate. The exact live status of a posting can change after retrieval. Some Hallmark postings had older requisition labels but remained on its employer sitemap with Apply; their inclusion establishes an open posting at retrieval, not a new October hiring event. The complete coded source ledger, source links and claim-level checks were retained for the study. Selected direct employer examples appear at the end of this report.

## What the roles are asked to do

Safety or security compliance was stated as a responsibility in **85/101** postings, spanning **nine employer families and 16 broad role patterns**. Front-line service-team leadership appeared in **81/101** postings across six families, and coordination of the passenger journey or above-wing service in **79/101** across seven. These are overlapping requirements: a posting may name several duties. One illustrative [WFS passenger-service supervisor](https://jobs.wfs.aero/job/Mesa-Supervisor%2C-Passenger-Services-Ariz/1427723400/) describes supervision during check-in, boarding, baggage and arrivals, alongside staffing adjustments, service escalation and safety procedures. A [JetBlue airport-operations supervisor](https://careers.jetblue.com/job/Jamaica-Supervisor-Airport-Operations-NY-11430/1437722200/) places coaching, customer escalations, above-wing processes and shift handover in the same role.

Service-failure or customer-issue resolution appeared as a duty in **68/101** postings across six families. Training, coaching or mentoring appeared in **54/101** across eight families. Staffing or shift planning appeared in **39/101** across six; operational measurement or reporting in **36/101** across five. These lower counts reflect what the postings chose to describe and the role mix in the sample. They do not show that unmentioned work is rare. The [Envoy shift manager](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false), for example, explicitly combines customer and operational problem solving, quality measurement, staff coaching, scheduling and budget monitoring. An [American Airlines airport customer-operations manager](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/) lists day-to-day service operations, staffing, on-time performance and vendor relationships.

Only **4/101** coded postings explicitly assigned disruption or irregular-operations response as a duty. This is a documentation result, not a risk ranking. The [WFS manager on duty](https://jobs.wfs.aero/job/Jamaica-Passenger-Services-Manager-on-Duty-%28Air-France%29-New/1409207900/) explicitly covers delays, cancellations and denied boarding; the Envoy shift manager works in peak and irregular periods. Some other postings mentioned irregular-operations experience under *preferred qualifications*, which was deliberately not counted as an assigned duty. The role’s response to an actual disruption remains governed by local airline and airport procedures.

## Work products, methods and systems

The clearest stated outputs are operational records. Shift or incident records appeared in **66/101** postings across seven employer families; performance or operational reports in **24/101** across six; and staffing rosters or assignments in **10/101** across three. Exact forms vary by employer. WFS describes reports, incident documentation and shift logs; [Envoy's Des Moines supervisor](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false) participates in audits and prepares station reports. These examples show how a manager converts an event or performance issue into a usable record, but they do not justify one universal airline form.

Passenger-processing knowledge or methods appeared in the hard-skill coding of **85/101** postings across eight families. Safety, security or regulatory method knowledge appeared in **64/101** across eight; workforce planning in **28/101** across six; operational performance measurement in **29/101** across three. The distinction between *performing a duty* and *possessing experience* matters. Hallmark’s shorter supervisor postings ask for knowledge of arrivals, departures, ticket counter and reservations while assigning coordination with an account manager and airline station manager. We did not turn those qualification phrases into a claim that every such supervisor personally runs each passenger step.

Reservation, ticketing or departure-control systems were named or clearly described in **65/101** postings across six families. Office or spreadsheet tools appeared in **24/101** across five. Workforce or operations software appeared in **5/101** across two; examples include the [American Airlines duty manager](https://jobs.aa.com/job/Duty-Manager%2C-Airport-Customer-Operations/88571-en_US) mentioning GSRealTime and [Envoy Raleigh-Durham](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false) preferring Sabre experience. Tool names are employer-specific examples, not a universal software stack.

## Behavior, work rhythm and interfaces

Observable complaint or conflict resolution appeared in **70/101** postings across seven families. Coaching and feedback appeared in **55/101** across all nine; communication or briefings in **55/101** across eight; decision-making under pressure in **36/101** across six. These are not free-floating personality traits. The texts link them to actions such as briefing a shift, coaching an agent, resolving a passenger complaint, raising a safety issue or making a staffing change. A [Swissport passenger-service supervisor](https://careers.swissport.com/jobs/9008?lang=en-us) explicitly ties coaching, feedback, resource use and customer-service challenge resolution to station operations.

Daily or shift-based work was stated in **98/101** postings across eight employer families, and night, weekend or holiday coverage in **95/101** across seven. Weekly, monthly or quarterly cycles were not stated in the coded cadence fields of this sample. That silence limits what can be concluded about a full manager’s calendar; it does not prove such cycles are absent. The sample describes a strongly shift-oriented operating environment, while longer planning and review cycles require separately labeled employer or occupational context before any broader claim.

Front-line agents or employees were named as interfaces in **94/101** postings, passengers or external customers in **92/101**, other internal departments in **51/101**, and airline clients or partners in **42/101**. These groupings overlap. Different employers use “customer” to mean a traveler, an airline client or both, so we coded it by the role description’s context rather than assuming every customer reference meant a passenger. [Hallmark's airline senior supervisor](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271) explicitly coordinates with an airline client and station manager while supervising staff; its client-account work should not be confused with a passenger check-in duty.

## Qualifications and decision boundaries

A high-school diploma or GED was stated as required in **67/101** postings across six families. Airline, airport or ground-handling experience was stated as required in **66/101** across seven and preferred in **49/101** across five. Supervisory or lead experience was explicitly required in **13/101** across four families and preferred in **17/101** across four. A bachelor’s degree was explicitly required in **1/101** and preferred in **7/101**, with those preferred mentions concentrated in one employer family. These counts should not be read as a general degree threshold for the occupation: titles and seniority differ, many postings are abbreviated, and “not stated” is unknown. The [WFS passenger-service supervisor](https://jobs.wfs.aero/job/Las-Vegas-Passenger-Service-Supervisor-Neva/1436343800/) distinguishes its minimum passenger-service and supervisory experience from a preferred degree.

The authority statements are narrower than the duty statements. Customer-issue resolution or escalation was coded in **76/101** postings; safety/security escalation in **54/101**; and shift or staff assignment in **42/101**. Employee performance action appeared in **6/101** and budget or cost decisions in **5/101**. Those numbers reflect explicit wording, not the limit of the job’s real authority. A supervisor may resolve a complaint yet have to hand off a refund, safety event, security matter or employee action under employer policy. The posting alone rarely defines precise approval thresholds. As an inference from these differing postings, a cautious role boundary is *act within delegated station authority, document the decision and escalate matters reserved to the carrier, airport authority or specialist team*; the sample does not supply a single approval rule for every airline.

## How to interpret the pattern

Two combinations recur across employers in this selected corpus: safety/security with staff coaching (**45** postings, eight families) and passenger-journey coordination with safety/security (**70**, seven families). These co-occurrences describe how employers bundle responsibilities in the sampled descriptions. The exact words often repeat within an employer family, so they are strongest as qualitative role-design signals when observed across different employers, not as national frequency estimates.

The narrow, evidence-supported occupational picture is of a leader who organizes a passenger-facing shift, keeps service and safety procedures aligned, supports and corrects front-line work, handles service exceptions, records decisions and coordinates with other operating groups. Some postings emphasize above-wing passenger steps; others emphasize staffing, customer experience or airline-client service agreements. Local employer procedures define the actual system permissions, safety obligations, escalation thresholds and financial authority. This study describes posted role requirements and does not predict openings or employment outcomes.

## Selected direct employer postings

The examples below illustrate the source families and role levels; aggregate counts use all 101 accepted requisitions.

| Employer and posting | Evidence role |
|---|---|
| [Unifi Aviation, Charleston Customer Service Supervisor](https://careers.unifiservice.com/careers/JobDetail/3404-CHS-Customer-Service-Supervisor/14801) | Front-line passenger service and safety |
| [American Airlines, Orlando Manager, Airport Customer Operations](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/) | Staffing, performance, service operations |
| [PrimeFlight, BWI Customer Service Supervisor](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=bcc897ba-ba10-4972-b36e-ac319e648243) | Check-in, boarding and agent coaching |
| [Menzies Aviation, Denver Passenger Service Supervisor](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=ce5effa6-a08b-4d1e-865f-1df5b154e47d) | Passenger-service oversight and staff direction |
| [Hallmark Aviation, EWR Airline Customer Service Senior Supervisor](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271) | Hands-on staff supervision and airline-client coordination |
| [Worldwide Flight Services, JFK Passenger Services Manager on Duty](https://jobs.wfs.aero/job/Jamaica-Passenger-Services-Manager-on-Duty-%28Air-France%29-New/1409207900/) | Shift decisions and irregular operations |
| [Envoy Air, Raleigh-Durham Shift Manager, Customer Services](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false) | Customer problems, quality review and scheduling |
| [Swissport, Orlando Passenger Service Supervisor](https://careers.swissport.com/jobs/9008?lang=en-us) | Coaching, resource use and station service |
| [JetBlue, JFK Supervisor Airport Operations](https://careers.jetblue.com/job/Jamaica-Supervisor-Airport-Operations-NY-11430/1437722200/) | Above-wing operations, coaching and escalation |

## Method limits and source stewardship

The posting texts were coded for short factual findings; their expressive descriptions were not copied into this report. Counts have a denominator of 101 selected requisitions, and “not stated” remains unknown. The selected employer boards do not form a complete national sampling frame; repeated employer templates and short postings can distort raw frequencies. We therefore report employer and role-pattern sensitivity and avoid extrapolating from the sample to U.S. hiring prevalence. U.S. public-sector or occupational sources should be separately labeled if used to explain a regulatory term or a cadence not described by a vacancy. Non-U.S. evidence cannot fill a gap in this U.S. sample. The companion current-changes study uses an independent source corpus and is not inferred from the vacancies reviewed here.

## Appendix A. Complete coded Role Requirements Matrix

Every row has the same denominator, 101 sampled requisitions. “Stated” is an explicit coded mention; “not stated” is an unknown, not an employer rejection or a measure of actual use. Employer and role-pattern columns show how broadly a statement recurs beyond multiple postings that reuse one employer template. The source examples are direct employer URLs; the complete claim-to-source map retains all supporting URLs.

### Responsibilities and recurring work

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| Maintain safety security | 85 / 101 | 16 / 101 | 9 | 16 |
| Lead front-line service team | 81 / 101 | 20 / 101 | 6 | 15 |
| Coordinate passenger journey | 79 / 101 | 22 / 101 | 7 | 14 |
| Resolve service failures | 68 / 101 | 33 / 101 | 6 | 10 |
| Train coach staff | 54 / 101 | 47 / 101 | 8 | 15 |
| Coordinate stakeholders | 44 / 101 | 57 / 101 | 6 | 10 |
| Plan staffing and shifts | 39 / 101 | 62 / 101 | 6 | 10 |
| Measure report performance | 36 / 101 | 65 / 101 | 5 | 10 |
| Control budget resources | 10 / 101 | 91 / 101 | 4 | 7 |
| Respond to disruption | 4 / 101 | 97 / 101 | 3 | 4 |

**Selected direct source links for responsibilities and recurring work.**

- Maintain safety security: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false).
- Lead front-line service team: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271).
- Coordinate passenger journey: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [JetBlue Airways](https://careers.jetblue.com/job/Jamaica-Supervisor-Airport-Operations-NY-11430/1437722200/).
- Resolve service failures: [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false); [JetBlue Airways](https://careers.jetblue.com/job/Jamaica-Supervisor-Airport-Operations-NY-11430/1437722200/).
- Train coach staff: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Coordinate stakeholders: [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271).
- Plan staffing and shifts: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Measure report performance: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Control budget resources: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Respond to disruption: [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false); [JetBlue Airways](https://careers.jetblue.com/job/Jamaica-Supervisor-Airport-Operations-NY-11430/1437722200/).

### Work products and records

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| Shift or incident record | 66 / 101 | 35 / 101 | 7 | 9 |
| Performance or operational report | 24 / 101 | 77 / 101 | 6 | 10 |
| Staff roster or assignment | 10 / 101 | 91 / 101 | 3 | 3 |
| Passenger case or baggage record | 4 / 101 | 97 / 101 | 2 | 2 |
| Audit or quality finding | 1 / 101 | 100 / 101 | 1 | 1 |

**Selected direct source links for work products and records.**

- Shift or incident record: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271).
- Performance or operational report: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Staff roster or assignment: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Workforce-Management-DFW/87914-en_US); [Unifi Aviation](https://careers.unifiservice.com/careers/JobDetail/885-LGB-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV-FT-SEPT/14096).
- Passenger case or baggage record: [Unifi Aviation](https://careers.unifiservice.com/careers/JobDetail/3284-PSP-American-Full-Handling-Airport-Passenger-Service-Supervisor-AA-PSP/14562); [Worldwide Flight Services](https://jobs.wfs.aero/job/Las-Vegas-Airport-Operations-Supervisor-Neva/1422185300/).
- Audit or quality finding: [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false).

### Hard skills and methods

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| Passenger processing | 85 / 101 | 16 / 101 | 8 | 15 |
| Safety security compliance | 64 / 101 | 37 / 101 | 8 | 13 |
| Performance measurement | 29 / 101 | 72 / 101 | 3 | 8 |
| Workforce planning | 28 / 101 | 73 / 101 | 6 | 9 |
| Budget and cost control | 9 / 101 | 92 / 101 | 4 | 6 |

**Selected direct source links for hard skills and methods.**

- Passenger processing: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2630).
- Safety security compliance: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Performance measurement: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false).
- Workforce planning: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Budget and cost control: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false).

### Observable workplace behaviors

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| Resolve conflict and complaints | 70 / 101 | 31 / 101 | 7 | 11 |
| Coach and feedback | 55 / 101 | 46 / 101 | 9 | 16 |
| Communicate and brief | 55 / 101 | 46 / 101 | 8 | 17 |
| Decide under pressure | 36 / 101 | 65 / 101 | 6 | 12 |

**Selected direct source links for observable workplace behaviors.**

- Resolve conflict and complaints: [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false); [JetBlue Airways](https://careers.jetblue.com/job/Jamaica-Supervisor-Airport-Operations-NY-11430/1437722200/).
- Coach and feedback: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Communicate and brief: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Decide under pressure: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false).

### Tools and systems

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| Reservation or departure control | 65 / 101 | 36 / 101 | 6 | 8 |
| Office or spreadsheet | 24 / 101 | 77 / 101 | 5 | 8 |
| Workforce or operations system | 5 / 101 | 96 / 101 | 2 | 4 |
| Radio or public announcement | 2 / 101 | 99 / 101 | 1 | 1 |

**Selected direct source links for tools and systems.**

- Reservation or departure control: [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2630).
- Office or spreadsheet: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271).
- Workforce or operations system: [American Airlines](https://jobs.aa.com/job/Duty-Manager%2C-Airport-Customer-Operations/88571-en_US); [Worldwide Flight Services](https://jobs.wfs.aero/job/Las-Vegas-Airport-Operations-Supervisor-Neva/1422185300/).
- Radio or public announcement: [Unifi Aviation](https://careers.unifiservice.com/careers/JobDetail/885-LGB-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV-FT-SEPT/14096).

### Required criteria

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| High school or GED | 67 / 101 | 34 / 101 | 6 | 14 |
| Aviation or airport experience | 66 / 101 | 35 / 101 | 7 | 12 |
| Supervisory or lead experience | 13 / 101 | 88 / 101 | 4 | 7 |
| Language proficiency | 3 / 101 | 98 / 101 | 2 | 2 |
| Bachelor's degree | 1 / 101 | 100 / 101 | 1 | 1 |

**Selected direct source links for required criteria.**

- High school or GED: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Aviation or airport experience: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Supervisory or lead experience: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [JetBlue Airways](https://careers.jetblue.com/job/Jamaica-Supervisor-Airport-Operations-NY-11430/1437722200/).
- Language proficiency: [Menzies Aviation](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=2d9ed572-4768-4e51-8c58-8b4c5a841fea); [Swissport International AG](https://careers.swissport.com/jobs/10145?lang=en-us).
- Bachelor's degree: [American Airlines](https://jobs.aa.com/job/Manager%2C-Airport-Customer-Care-Miami-MIA/88184-en_US).

### Preferred criteria

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| Aviation or airport experience | 49 / 101 | 52 / 101 | 5 | 7 |
| Supervisory or lead experience | 17 / 101 | 84 / 101 | 4 | 6 |
| Bachelor's degree | 7 / 101 | 94 / 101 | 1 | 2 |
| Language proficiency | 7 / 101 | 94 / 101 | 1 | 2 |

**Selected direct source links for preferred criteria.**

- Aviation or airport experience: [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271).
- Supervisory or lead experience: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Bachelor's degree: [Worldwide Flight Services](https://jobs.wfs.aero/job/Mesa-Supervisor%2C-Passenger-Services-Ariz/1427723400/).
- Language proficiency: [Worldwide Flight Services](https://jobs.wfs.aero/job/Mesa-Supervisor%2C-Passenger-Services-Ariz/1427723400/).

### Work cadence

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| Daily or shift | 98 / 101 | 3 / 101 | 8 | 18 |
| Nights weekends holidays | 95 / 101 | 6 / 101 | 7 | 17 |
| Event driven | 2 / 101 | 99 / 101 | 2 | 2 |
| Weekly monthly quarterly | 0 / 101 | 101 / 101 | 0 | 0 |

**Selected direct source links for work cadence.**

- Daily or shift: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Nights weekends holidays: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false).
- Event driven: [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false); [Worldwide Flight Services](https://jobs.wfs.aero/job/Jamaica-Passenger-Services-Manager-on-Duty-%28Air-France%29-New/1409207900/).
- Weekly monthly quarterly: No stated posting in this sample.

### Working interfaces

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| Front-line agents | 94 / 101 | 7 / 101 | 9 | 20 |
| Passengers | 92 / 101 | 9 / 101 | 8 | 18 |
| Internal departments | 51 / 101 | 50 / 101 | 7 | 14 |
| Airline client or partner | 42 / 101 | 59 / 101 | 5 | 8 |
| Ramp or ground handling | 40 / 101 | 61 / 101 | 2 | 4 |
| Airport authority or regulator | 2 / 101 | 99 / 101 | 2 | 2 |

**Selected direct source links for working interfaces.**

- Front-line agents: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Passengers: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false).
- Internal departments: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false).
- Airline client or partner: [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271); [JetBlue Airways](https://careers.jetblue.com/job/Jamaica-Supervisor-Airport-Operations-NY-11430/1437722200/).
- Ramp or ground handling: [Unifi Aviation](https://careers.unifiservice.com/careers/JobDetail/3404-CHS-Customer-Service-Supervisor/14801); [Worldwide Flight Services](https://jobs.wfs.aero/job/Mesa-Supervisor%2C-Passenger-Services-Ariz/1427723400/).
- Airport authority or regulator: [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false); [Worldwide Flight Services](https://jobs.wfs.aero/job/Jamaica-Passenger-Services-Manager-on-Duty-%28Air-France%29-New/1409207900/).

### Decisions and escalation

| Coded requirement | Stated | Not stated | Employers | Role patterns |
|---|---:|---:|---:|---:|
| Customer issue | 76 / 101 | 25 / 101 | 6 | 12 |
| Safety or security | 54 / 101 | 47 / 101 | 4 | 7 |
| Shift and staff assignment | 42 / 101 | 59 / 101 | 6 | 11 |
| Operational exception | 25 / 101 | 76 / 101 | 5 | 8 |
| Employee performance action | 6 / 101 | 95 / 101 | 2 | 4 |
| Budget or cost | 5 / 101 | 96 / 101 | 2 | 4 |

**Selected direct source links for decisions and escalation.**

- Customer issue: [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false); [Menzies Aviation](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=71fb3494-5975-47be-882c-8df539bf08ba).
- Safety or security: [American Airlines](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false).
- Shift and staff assignment: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271).
- Operational exception: [Envoy Air](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2630).
- Employee performance action: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Hallmark Aviation Services](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271).
- Budget or cost: [American Airlines](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/); [Envoy Air](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false).

## Appendix B. Complete sampled-posting source index

Each link identifies one employer requisition included in the 101-posting denominator at retrieval. An employer may close or modify a listing after 8 October 2026. The requisition reference is preserved to distinguish roles with similar titles.

1. [American Airlines — Customer Service Manager, Airport Customer Experience](https://jobs.aa.com/job/Kansas-City-Customer-Service-Manager%2C-Airport-Customer-Experience-MO-64101/88633-en_US/) (Kansas City, MO; requisition 88633).
2. [American Airlines — Customer Service Manager, Airport Customer Experience Administration](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration/88604-en_US/) (New York City JFK, NY; requisition 88604).
3. [American Airlines — Customer Service Manager, Airport Customer Experience Administration - DFW](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Experience-Administration-DFW/87911-en_US) (DFW Airport, TX; requisition 87911).
4. [American Airlines — Customer Service Manager, Airport Customer Operations](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Operations/88554-en_US) (Boston, MA; requisition 88554).
5. [American Airlines — Customer Service Manager, Airport Customer Operations](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Customer-Operations/88651-en_US) (Chicago, IL; requisition 88651).
6. [American Airlines — Customer Service Manager, Airport Customer Operations](https://jobs.aa.com/job/Washington-Customer-Service-Manager%2C-Airport-Customer-Operations-VA/88650-en_US/) (Washington Reagan, DC; requisition 88650).
7. [American Airlines — Customer Service Manager, Airport Workforce Management - DFW](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Workforce-Management-DFW/87914-en_US) (DFW Airport, TX; requisition 87914).
8. [American Airlines — Customer Service Manager, Airport Workforce Management - Miami MIA](https://jobs.aa.com/job/Customer-Service-Manager%2C-Airport-Workforce-Management-Miami-MIA/88574-en_US) (Miami, FL; requisition 88574).
9. [American Airlines — Customer Service Manager, Control Center](https://jobs.aa.com/job/Customer-Service-Manager%2C-Control-Center/88597-en_US/) (Boston, MA; requisition 88597).
10. [American Airlines — Duty Manager, Airport Customer Operations](https://jobs.aa.com/job/Duty-Manager%2C-Airport-Customer-Operations/88571-en_US) (Miami, FL; requisition 88571).
11. [American Airlines — Manager, Airport Customer Care - Miami MIA](https://jobs.aa.com/job/Manager%2C-Airport-Customer-Care-Miami-MIA/88184-en_US) (Miami, FL; requisition 88184).
12. [American Airlines — Manager, Airport Customer Operations](https://jobs.aa.com/job/Orlando-Manager%2C-Airport-Customer-Operations-FL-32801/88530-en_US/) (Orlando, FL; requisition 88530).
13. [American Airlines — Manager, Airport Customer Operations - Miami MIA](https://jobs.aa.com/job/Manager%2C-Airport-Customer-Operations-Miami-MIA/88598-en_US) (Miami, FL; requisition 88598).
14. [American Airlines — Sr Customer Service Manager, Airports](https://jobs.aa.com/job/Sr-Customer-Service-Manager%2C-Airports/88533-en_US/) (New York City JFK, NY; requisition 88533).
15. [American Airlines — Sr Customer Service Manager, Airports - Phoenix PHX](https://jobs.aa.com/job/Sr-Customer-Service-Manager%2C-Airports-Phoenix-PHX/88668-en_US) (Phoenix, AZ; requisition 88668).
16. [American Airlines — Sr Customer Service Manager, Airports Customer Operations- DFW](https://jobs.aa.com/job/DFW-Airport-Sr-Customer-Service-Manager%2C-Airports-Customer-Operations-DFW-TX/88591-en_US/) (DFW Airport, TX; requisition 88591).
17. [Envoy Air — Shift Manager, Customer Services](https://us-envoyair.icims.com/jobs/12690/shift-manager%2C--customer-services/job?mobile=true&needsRedirect=false) (Morrisville, North Carolina; requisition 2026-12690).
18. [Envoy Air — Supervisor, Airport Services](https://us-envoyair.icims.com/jobs/12741/supervisor%2C-airport-services/job?mobile=true&needsRedirect=false) (US-IA-Des Moines; requisition 2026-12741).
19. [Hallmark Aviation Services — Airline Customer Service Senior Supervisor in EWR Airport](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2271) (Newark, NJ; requisition EWR SR SUP 2024).
20. [Hallmark Aviation Services — Airline Customer Service Supervisor at ATL Airport - $20.50/hr](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2630) (Atlanta, GA; requisition ATL SUP (AUG26)).
21. [Hallmark Aviation Services — Airline Customer Service Supervisor for Prestigious International Airline in New Jersey (EWR) $23.25/hr plus $4.60 Health Variance.](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2555) (Newark, NJ; requisition EWR SUP - FEB 2026).
22. [Hallmark Aviation Services — Airline Customer Service Supervisor for Prestigious International Airline in New York (JFK) $23.25/hr plus $5.55 Health Variance.](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2540) (Jamaica, NY; requisition JFK SUP - JAN 2026).
23. [Hallmark Aviation Services — Airline Customer Service Supervisor in DFW Airport](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2401) (DFW Airport, TX; requisition DFW SUP APRIL 2025).
24. [Hallmark Aviation Services — Airline Customer Service Supervisor in IAH Airport](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2612) (Houston, TX; requisition IAH SUPERVISOR 2026).
25. [Hallmark Aviation Services — Airline Customer Service Supervisor in LAX Airport - Starting pay is $27.00/hr plus Medical Benefits ($34.65/hr with city-approved health waiver)](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2261) (Los Angeles, CA; requisition LAX Sup JULY2024).
26. [Hallmark Aviation Services — Airline Senior Supervisor for Prestigious International Airline in DFW Airport](https://jobs.silkroad.com/HallmarkAviation/Careers/jobs/2582) (DFW Airport, TX; requisition DFWSRSUP2026).
27. [JetBlue Airways — Supervisor Airport Operations](https://careers.jetblue.com/job/Jamaica-Supervisor-Airport-Operations-NY-11430/1437722200/) (Jamaica, New York; requisition 58774).
28. [Menzies Aviation — Bilingual Passenger Service Lead](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=d8a89491-ed57-4c25-939d-4c110d64d5d9) (Miami, Florida; requisition BILIN023989).
29. [Menzies Aviation — Bilingual Passenger Service Lead](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=2d9ed572-4768-4e51-8c58-8b4c5a841fea) (Tampa, Florida; requisition BILIN024408).
30. [Menzies Aviation — Customer Service Supervisor](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=818c2f3f-0ded-4ae4-a680-48fc06351995) (Brownstown Township, Michigan; requisition CUSTO023998).
31. [Menzies Aviation — Customer Service Supervisor](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=e788b771-9994-4326-b1f4-df0abc00c8ab) (College Park, Georgia; requisition CUSTO023558).
32. [Menzies Aviation — Frontier Passenger Service Supervisor](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=7e81bed4-c138-4a2c-bca7-50da32440b7e) (Miami, Florida; requisition FRONT023978).
33. [Menzies Aviation — IND Part Time Passenger Service Supervisor - Jet Blue](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=71fb3494-5975-47be-882c-8df539bf08ba) (Indianapolis, Indiana; requisition INDPA024635).
34. [Menzies Aviation — Passenger Service Lead](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=d1fdafd7-8eb2-4f0b-8944-0f0a202c01c2) (Bangor, Maine; requisition PASSE022788).
35. [Menzies Aviation — Passenger Service Lead](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=03e1979a-e896-4940-ae3c-310b7d31fe24) (Tampa, Florida; requisition PASSE024042).
36. [Menzies Aviation — Passenger Service Lead - F/T](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=ca5b4661-03e8-4bb8-a360-e274f73254d4) (Tucson, Arizona; requisition PASSE023146).
37. [Menzies Aviation — Passenger Service Supervisor](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=3b26ac72-ee1c-42de-9c0d-9a0dc06d1aad) (Bismarck, North Dakota; requisition PASSE024335).
38. [Menzies Aviation — Passenger Service Supervisor](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=28fcd95f-982b-4341-b62e-cec1f5d26854) (Charlotte, North Carolina; requisition PASSE023239).
39. [Menzies Aviation — Passenger Service Supervisor](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=ce5effa6-a08b-4d1e-865f-1df5b154e47d) (Denver, Colorado; requisition PASSE024603).
40. [Menzies Aviation — Passenger Service Supervisor](https://recruiting2.ultipro.com/MEN1002MENZI/JobBoard/c62dfe4d-64ad-4642-8cd0-17a30715a697/OpportunityDetail?opportunityId=e251f69f-62a6-4325-877f-3c8a1e1f577f) (Jamaica, New York; requisition PASSE024596).
41. [PrimeFlight — Customer Service Lead - CLE Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=7d48986e-d346-420c-89ea-b6b6d95d1983) (Cleveland, Ohio; requisition CUSTO017526).
42. [PrimeFlight — Customer Service Lead - TPA Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=b996fdf0-76f2-4c55-a96d-3ad7bd0855ad) (Tampa, Florida; requisition CUSTO017115).
43. [PrimeFlight — Customer Service Supervisor - BWI Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=bcc897ba-ba10-4972-b36e-ac319e648243) (Baltimore, Maryland; requisition PARTT017217).
44. [PrimeFlight — Customer Service Supervisor - CLE Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=9a0017a7-fb46-484b-b344-2e941052f26a) (Cleveland, Ohio; requisition CUSTO017527).
45. [PrimeFlight — Customer Service Supervisor - CLT Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=f08e2adb-4a7e-48c6-ad2c-4d770c9644b5) (Charlotte, North Carolina; requisition CUSTO016635).
46. [PrimeFlight — Customer Service Supervisor - EUG Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=aef56773-aa5d-44d9-a2d5-4f4f4e5d7907) (Eugene, Oregon; requisition CUSTO017262).
47. [PrimeFlight — Customer Service Supervisor - RIC Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=cdb0c5b4-6f16-4094-8625-d62c399fa275) (Richmond, Virginia; requisition CUSTO017632).
48. [PrimeFlight — Customer Service Supervisor - ROC Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=886ec3a5-4c1b-46d3-992a-dd24af11a405) (Rochester, New York; requisition CUSTO017346).
49. [PrimeFlight — Customer Service Supervisor - SFO Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=f9712c60-f9fb-4723-97f7-81d465d8f34f) (San Francisco, California; requisition CUSTO017175).
50. [PrimeFlight — Customer Service Supervisor - STS Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=d3856830-2576-42d5-a58f-cd7e81faca8e) (Santa Rosa, California; requisition CUSTO017205).
51. [PrimeFlight — Customer Service Supervisor - SYR Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=f56cb788-bf1d-4adb-9113-4083110a600b) (Syracuse, New York; requisition CUSTO017180).
52. [PrimeFlight — Customer Service Supervisor - TPA Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=b8486719-55a5-4966-81cc-aade21fabcb1) (Tampa, Florida; requisition CUSTO017116).
53. [PrimeFlight — Customer Service Supervisor - VRB Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=cc534bbd-6cf7-4260-bf0f-e10c72dc1280) (Vero Beach, Florida; requisition CUSTO017197).
54. [PrimeFlight — Part-Time Customer Service Supervisor - CMH Airport](https://recruiting2.ultipro.com/PRI1027PFAS/JobBoard/77b3fc1f-af0c-4943-b588-446adc55a407/OpportunityDetail?opportunityId=23c32078-76b1-493b-9680-82f42e165964) (Columbus, Ohio; requisition PARTT017509).
55. [Swissport International AG — IAD Passenger Services Supervisor (Bilingual English/Spanish Required)](https://careers.swissport.com/jobs/10145?lang=en-us) (Dulles, Virginia; requisition 10145).
56. [Swissport International AG — MCO Passenger Service Supervisor](https://careers.swissport.com/jobs/9008?lang=en-us) (Orlando, Florida; requisition 9008).
57. [Unifi Aviation — ABR Customer Service Supervisor PT](https://careers.unifiservice.com/careers/JobDetail/221-ABR-SkyWest-Full-Handling-CS2SUP-Customer-Service-SUPV-PT/12674) (Aberdeen, South Dakota; requisition 12585).
58. [Unifi Aviation — ALASKA - Customer Service Lead (HNL) - FT](https://careers.unifiservice.com/careers/JobDetail/729-HNL-Alaska-Full-Handling-CS2LED-Customer-Service-Lead-AM-PM/13078) (Honolulu, Hawaii; requisition 12987).
59. [Unifi Aviation — ALASKA Customer Service Supervisor (HNL) FT](https://careers.unifiservice.com/careers/JobDetail/729-HNL-Alaska-Full-Handling-CS2SUP-Customer-Service-Supervisor-Full-time/14768) (Honolulu, Hawaii; requisition 14660).
60. [Unifi Aviation — Airport Customer Service Supervisor (AC) - RDU](https://careers.unifiservice.com/careers/JobDetail/3784-RDU-AeroMexico-PAX-Service-CS2SUP-Customer-Service-SUPV-PT/14322) (Morrisville, North Carolina; requisition 14215).
61. [Unifi Aviation — Airport Customer Service Supervisor (DL) - FSD PT](https://careers.unifiservice.com/careers/JobDetail/671-FSD-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV-PT/13837) (Sioux Falls, South Dakota; requisition 13743).
62. [Unifi Aviation — Airport Customer Service Supervisor (Delta) - BTV](https://careers.unifiservice.com/careers/JobDetail/434-BTV-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV-FT/14750) (S. Burlington, Vermont; requisition 14642).
63. [Unifi Aviation — Airport Customer Service Supervisor (Delta) MSP](https://careers.unifiservice.com/careers/JobDetail/1000-MSP-Delta-Full-Handling-CS2SUP-Customer-Service-Supervisor-FT/12037) (Minneapolis, Minnesota; requisition 11951).
64. [Unifi Aviation — Airport Customer Service Supervisor (F9) - IAH](https://careers.unifiservice.com/careers/JobDetail/771-IAH-Frontier-Full-Handling-CS2SUP-Customer-Service-SUPV-AM-PM-FT/14046) (Houston, Texas; requisition 13952).
65. [Unifi Aviation — Airport Customer Service Supervisor - BGR](https://careers.unifiservice.com/careers/JobDetail/382-BGR-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV-FTcustomer-sre/14030) (Bangor, Maine; requisition 13936).
66. [Unifi Aviation — Airport Customer Service Supervisor - BRD](https://careers.unifiservice.com/careers/JobDetail/428-BRD-SkyWest-Full-Handling-CS2SUP-Customer-Service-SUPV-FT/14299) (Brainerd, Minnesota; requisition 14192).
67. [Unifi Aviation — Airport Customer Service Supervisor - CHA](https://careers.unifiservice.com/careers/JobDetail/468-CHA-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV/13583) (Chattanooga, Tennessee; requisition 13489).
68. [Unifi Aviation — Airport Customer Service Supervisor - CID FT](https://careers.unifiservice.com/careers/JobDetail/489-CID-Allocation-Customer-Service-Supervisor-FT/13510) (Cedar Rapids, Iowa; requisition 13418).
69. [Unifi Aviation — Airport Customer Service Supervisor - DAL DL](https://careers.unifiservice.com/careers/JobDetail/548-DAL-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV/13536) (Dallas, Texas; requisition 13444).
70. [Unifi Aviation — Airport Customer Service Supervisor - DLH](https://careers.unifiservice.com/careers/JobDetail/574-DLH-Allocation-CS2SUP-Customer-Service-SUPV-PT/13374) (Duluth, Minnesota; requisition 13282).
71. [Unifi Aviation — Airport Customer Service Supervisor - EUG](https://careers.unifiservice.com/careers/JobDetail/615-EUG-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV-FT/14707) (Eugene, Oregon; requisition 14599).
72. [Unifi Aviation — Airport Customer Service Supervisor - EUG Southwest](https://careers.unifiservice.com/careers/JobDetail/5474-EUG-Southwest-Full-Handling-CS2SUP-Customer-Service-SUPV-FT/13634) (Eugene, Oregon; requisition 13540).
73. [Unifi Aviation — Airport Customer Service Supervisor - FAT](https://careers.unifiservice.com/careers/JobDetail/641-FAT-Allocation-CS2SUP-Customer-Service-SUPV-FT-AUG26/14072) (Fresno, California; requisition 13978).
74. [Unifi Aviation — Airport Customer Service Supervisor - HHH](https://careers.unifiservice.com/careers/JobDetail/725-HHH-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV/14077) (Hilton Head Island, South Carolina; requisition 13983).
75. [Unifi Aviation — Airport Customer Service Supervisor - LGB](https://careers.unifiservice.com/careers/JobDetail/885-LGB-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV-FT-SEPT/14096) (Long Beach, California; requisition 14002).
76. [Unifi Aviation — Airport Customer Service Supervisor - MLI FT](https://careers.unifiservice.com/careers/JobDetail/962-MLI-Allocation-CS2SUP-Customer-Service-SUPV-FT/14375) (Moline, Illinois; requisition 14268).
77. [Unifi Aviation — Airport Customer Service Supervisor - MSO](https://careers.unifiservice.com/careers/JobDetail/988-MSO-Allocation-CS2SUP-Customer-Service-SUPV/13143) (Missoula, Montana; requisition 13051).
78. [Unifi Aviation — Airport Customer Service Supervisor - RST](https://careers.unifiservice.com/careers/JobDetail/1195-RST-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV-FT/14368) (Rochester, Minnesota; requisition 14261).
79. [Unifi Aviation — Airport Customer Service Supervisor - SNA](https://careers.unifiservice.com/careers/JobDetail/2384-SNA-Allegiant-Full-Handli-CS2SUP-Customer-Service-SUPV-JULY/13161) (Orange County, California; requisition 13069).
80. [Unifi Aviation — Airport Customer Service Supervisor - VRB AA](https://careers.unifiservice.com/careers/JobDetail/5752-VRB-American-Full-Handling-CS2SUP-Customer-Service-SUPV/13470) (Vero Beach, Florida; requisition 13378).
81. [Unifi Aviation — Airport Customer Service Supervisor - XNA](https://careers.unifiservice.com/careers/JobDetail/1352-XNA-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV/14255) (Northwest Arkansas, Arkansas; requisition 14148).
82. [Unifi Aviation — Airport Customer Service Supervisor FT](https://careers.unifiservice.com/careers/JobDetail/605-ECP-United-Full-Handling-CS2SUP-Customer-Service-SUPV-FT/13894) (Panama City Beach, Florida; requisition 13800).
83. [Unifi Aviation — Airport Passenger Service Lead N/S - ANA](https://careers.unifiservice.com/careers/JobDetail/810-JFK-All-Nippon-PAX-Service-CS2LEDNS-LED-Customer-Service-NS-Overnight-PT/13360) (Jamaica, New York; requisition 13268).
84. [Unifi Aviation — Airport Passenger Service Supervisor - AA- PSP](https://careers.unifiservice.com/careers/JobDetail/3284-PSP-American-Full-Handling-Airport-Passenger-Service-Supervisor-AA-PSP/14562) (Palm Springs, California; requisition 14454).
85. [Unifi Aviation — Airport Passenger Service Supervisor - JFK-AeroMex](https://careers.unifiservice.com/careers/JobDetail/808-JFK-AeroMexico-PAX-Service-CS2SUP-Customer-Service-SUPV-AM-PM-Overnight-FT/12733) (Jamaica, New York; requisition 12644).
86. [Unifi Aviation — Airport Passenger Service Supervisor - OGG (AC)](https://careers.unifiservice.com/careers/JobDetail/6475-OGG-Air-Canada-Full-Handling-CS2SUP-CS-SUP-PT/14395) (Kahului, Hawaii; requisition 14288).
87. [Unifi Aviation — Airport Ramp/Customer Service Supervisor - BIL DL](https://careers.unifiservice.com/careers/JobDetail/395-BIL-Delta-Full-Handling-CS2SUP-Cross-Utilized-Supervisor-FT/9881) (Billings, Montana; requisition 9805).
88. [Unifi Aviation — Airport Ramp/Customer Service Supervisor FT - CAK](https://careers.unifiservice.com/careers/JobDetail/465-CAK-United-Full-Handling-CS2SUP-Customer-Service-SUPV-FT/13433) (North Canton, Ohio; requisition 13341).
89. [Unifi Aviation — Customer Service Supervisor](https://careers.unifiservice.com/careers/JobDetail/3404-CHS-Customer-Service-Supervisor/14801) (Charleston, South Carolina; requisition 14693).
90. [Unifi Aviation — Customer Service Supervisor - FAR FT](https://careers.unifiservice.com/careers/JobDetail/635-FAR-Delta-Full-Handling-CS2SUP-Customer-Service-SUPV-AUG/13950) (Fargo, North Dakota; requisition 13856).
91. [Unifi Aviation — Customer Service Supervisor - LAX](https://careers.unifiservice.com/careers/JobDetail/3732-LAX-Frontier-Full-Handling-CS2SUP-Customer-Service-SUPV/13561) (Los Angeles, California; requisition 13468).
92. [Unifi Aviation — Customer Service Supervisor/WS-OGG](https://careers.unifiservice.com/careers/JobDetail/6089-OGG-Westjet-Full-Handling-CS2SUP-Customer-Service-SUPV/14648) (Kahului, Hawaii; requisition 14540).
93. [Unifi Aviation — LIHAA CUSTOMER SERVICE SUPERVISOR HIRING BONUS](https://careers.unifiservice.com/careers/JobDetail/3209-LIH-American-Full-Handling-CS2SUP-Customer-Service-SUPV-AM-PM-FT/14526) (Lihue, Hawaii; requisition 14419).
94. [Worldwide Flight Services — Airport Operations Supervisor](https://jobs.wfs.aero/job/Las-Vegas-Airport-Operations-Supervisor-Neva/1422185300/) (Las Vegas, Nevada, US; requisition 14788).
95. [Worldwide Flight Services — Passenger Service Supervisor](https://jobs.wfs.aero/job/Las-Vegas-Passenger-Service-Supervisor-Neva/1436343800/) (Las Vegas, Nevada, US; requisition 15104).
96. [Worldwide Flight Services — Passenger Services Manager-on-Duty (Air France)](https://jobs.wfs.aero/job/Jamaica-Passenger-Services-Manager-on-Duty-%28Air-France%29-New/1409207900/) (Jamaica, New York, US; requisition 14453).
97. [Worldwide Flight Services — Supervisor, Passenger Services](https://jobs.wfs.aero/job/Austin-Supervisor%2C-Passenger-Services-Texa/1406602700/) (Austin, Texas, US; requisition 14399).
98. [Worldwide Flight Services — Supervisor, Passenger Services](https://jobs.wfs.aero/job/Houston-Supervisor%2C-Passenger-Services-Texa/1390479800/) (Houston, Texas, US; requisition 13862).
99. [Worldwide Flight Services — Supervisor, Passenger Services](https://jobs.wfs.aero/job/Mesa-Supervisor%2C-Passenger-Services-Ariz/1427723400/) (Mesa, Arizona, US; requisition 14784).
100. [Worldwide Flight Services — Supervisor, Passenger Services- LOT Polish](https://jobs.wfs.aero/job/Jamaica-Supervisor%2C-Passenger-Services-LOT-Polish-New/1421101300/) (Jamaica, New York, US; requisition 14879).
101. [Worldwide Flight Services — Supvervisor Passenger Services](https://jobs.wfs.aero/job/Dallas-Fort-Worth-Supvervisor-Passenger-Services-Texa/1433183900/) (Dallas Fort Worth, Texas, US; requisition 15253).



## Citation

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